Information We Collect
We may collect your name, phone number, email address, service address, vehicle details, booking information, and payment information when you contact us or schedule a service. Payment details may be collected and processed directly by our payment service provider.
How We Use Information
We use information to schedule and provide detailing services, communicate about your appointment, process payments, respond to questions, maintain business records, improve our website and services, prevent misuse, and comply with legal obligations.
SMS / Text Messaging and Mobile Opt-In Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We collect your mobile number only when you provide it to book a service or when you explicitly consent to receive text messages. We use it to confirm and coordinate your appointment and, where you have consented, to send a follow-up message inviting you to leave a review. You may opt out at any time by replying STOP.
Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences, understand website traffic, measure advertising performance, and improve the site. You can control cookies through your browser settings, although disabling them may affect some features.
Third-Party Service Providers
We use service providers for scheduling, call tracking, payment processing, website analytics, and related business operations. They may process information only as needed to provide their services to us and are subject to their own privacy obligations. Mobile opt-in data and consent are handled as described in the SMS section above.
Data Retention
We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal requirements. Retention periods vary by the type of information and why it was collected.
Your Choices
You may ask to access, correct, or delete personal information we hold about you, subject to legal recordkeeping requirements. You may also adjust browser cookie settings and opt out of text messages by replying STOP.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information to us.
Changes to This Policy
We may update this policy as our practices or legal obligations change. Any revised policy will be posted on this page with an updated effective date.